Had both shots? Come and stay!

From December 15^thwe will be exclusively welcoming guests with a vaccination certificate or government-approved exemption.

Kids under the age of 16 at the time of their stay will not need a certificate.

Terms & Conditions

Reservation Information, COVID-19 Policies & More

COVID-19 POLICIES

The Castlepoint Holiday Park and Motels will have a ’No Jab, No Stay’ Policy for all guests, 12 years old and above, from 15 December 2021 (until further notice).

The priority of the Castlepoint Holiday Park and Motels Management Team is to provide a safe holiday for all our guests and a safe working environment for our staff. Our decision to implement this policy has been made following:

The undertaking of a thorough risk assessment of the effects COVID-19 may have on our ability to deliver services while keeping guests and our staff safe during the 2021-22 summer and autumn seasons.
The release of the traffic light system (which comes into force on 2 December 2021)
Careful consideration of the information available on the efficacy of vaccination in relation to the severity of the virus and its spread.

What does this the ‘No Jab, No Stay’ Policy mean for you?

From 15 December 2021:

All guests (and their visitors), 12 years and over, will be required to be double vaccinated.
All guests (and their visitors) will be required to present evidence that they are double vaccinated or exempt from vaccination on arrival.
- Guests (and their visitors) 16 years and over will be required to provide their NZ government Vaccination Pass as evidence of vaccination.
- Guardians of guests and/or visitors 12 years to 15 years can provide alternative evidence of the minor’s vaccination status.
Our standard Terms and Conditions apply, along with the following additions.
- The reservation holder is responsible for ensuring everyone in the group booking (12 years or older) is double vaccinated from 15 December 2021.
- From 15 December 2021, all guests 12 years and over, must provide official proof of their double vaccination status (NZ Government Pass for 16 years and over) or exemption certificate, as a prerequisite for checking in. Identification may also be required.
- Please be assured that all information provided will remain private and secure.

COVID-19 Cancellation Policy

We acknowledge that not everyone wishes to be vaccinated against COVID-19.

If you are not vaccinated and you have a booking with us from 15th December 2021 please contact us before 13th December to cancel your booking and receive a full cancellation refund. Cancellations will only be accepted via email to holiday@castlepoint.co.nz. Our standard cancellation policy will apply if we are notified after this date.

During Your Stay

To provide you with additional confidence, all our staff will be double vaccinated from 15 December 2021 also.
Should you have any cold, flu or COVID-19 symptoms during your stay, please immediately phone Healthline on 0800 358 5453 for advice about getting tested.

RESERVATIONS

Reservations are confirmed only on the receipt of full credit card details or one night’s deposit. We accept Visa & MasterCard credit cards, or direct payments. Please forward by email or phone with your details so we can process a deposit and make the booking for you.

STANDARD CANCELLATION & REFUND POLICY

If your booking is unable to go ahead due to a change in COVID-19 Alert Levels, we offer free cancellation and a full refund. Otherwise, a $25.00 administration fee will be applied to all cancellations. This will be deducted from the deposit when a refund is made or charged against the card confirming the reservation. Cancellations made within 10 days of arrival (60 days for a peak season booking) will result in a cancellation fee of up to 100% of the booking amount, this will be charged against the card used to confirm the reservation. A no-show will be charged the cost of the full booking. No refunds due to weather. Payment in full upon arrival. All damage or loss to our property will be charged to the registered guest.

CHILDREN (UNDER THE AGE OF 18)

Children must stay with a parent or legal guardian. Parents/guardians are responsible for the action of their children. Younger children must be supervised by an adult at all times in the communal facilities.

PETS

Dogs are prohibited during our peak season (Labour weekend until After Easter Weekend). During off peak season, dogs are allowed by arrangement only.

CREDIT CARD SURCHARGE

A 2% Credit card surcharge applies to all payments made by credit card at the Castlepoint Holiday Park and Motels.