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Terms & Conditions
Reservation Information, COVID-19 Policies & More
RESERVATIONS
Reservations are confirmed only on the receipt of full credit card details or one night’s deposit. We accept Visa & MasterCard credit cards, or direct payments. Please forward by email or phone with your details so we can process a deposit and make the booking for you.
STANDARD CANCELLATION & REFUND POLICY
If your booking is unable to go ahead due to a change in COVID-19 Alert Levels, we offer free cancellation and a full refund. Otherwise, a $25.00 administration fee will be applied to all cancellations. This will be deducted from the deposit when a refund is made or charged against the card confirming the reservation. Cancellations made within 10 days of arrival (60 days for a peak season booking) will result in a cancellation fee of up to 100% of the booking amount, this will be charged against the card used to confirm the reservation. A no-show will be charged the cost of the full booking. No refunds due to weather. Payment in full upon arrival. All damage or loss to our property will be charged to the registered guest.
CHILDREN (UNDER THE AGE OF 18)
Children must stay with a parent or legal guardian. Parents/guardians are responsible for the action of their children. Younger children must be supervised by an adult at all times in the communal facilities.
PETS
No dogs permitted during our peak season.
Pets are welcome when camping from 1st April – 1st December (Excluding Easter & Labour weekends)
Maximum 2 dogs per site.
No dogs or pets are allowed in the Castlepoint Holiday Park and Motels accommodation units or communal areas.
Dogs MUST be kept on a lead at all times. It is the responsibility of the owner to collect & dispose of dog poo.
Failure to comply with these rules will result in your dog no longer being welcome at the Castlepoint Holiday Park and Motels. You may be asked to leave without a refund.
Management has to right to refuse entry to any dog that they deem to be dangerous or a nuisance to other campers.
CREDIT CARD SURCHARGE
A 2% Credit card surcharge applies to all payments made by credit card at the Castlepoint Holiday Park and Motels.
