Terms & Conditions

Reservations are confirmed only on the receipt of full credit card details or one night’s deposit. We accept Visa & MasterCard credit cards, or direct payments. Please forward by email or phone with your details so we can process a deposit and make the booking for you.

If your booking is unable to go ahead due to a change in COVID-19 Alert Levels, we offer free cancellation and a full refund. Otherwise, a $25.00 administration fee will be applied to all cancellations. This will be deducted from the deposit when a refund is made or charged against the card confirming the reservation. Cancellations made within 10 days of arrival (60 days for a peak season booking) will result in a cancellation fee of up to 100% of the booking amount, this will be charged against the card used to confirm the reservation. A no-show will be charged the cost of the full booking. No refunds due to weather. Payment in full upon arrival.  All damage or loss to our property will be charged to the registered guest.

Children must stay with a parent or legal guardian. Parents/guardians are responsible for the action of their children. Younger children must be supervised by an adult at all times in the communal facilities.

Dogs are prohibited during our peak season (Labour weekend until After Easter Weekend). During off peak season, dogs are allowed by arrangement only.

CREDIT CARD SURCHARGE

A 2% Credit card surcharge applies to all payments made by credit card at the Castlepoint Holiday Park and Motels.